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Placing orders in Korea via oversea websitesFor foreigner members living in Korea, Please use the korean website "www.newptcsitedaily.com.asia".The korean address is only available on korean website.Thank you.RequirementsPlease take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.An nhà cửa is eligible for cancellation if :
- you posted a Return request within 24 hours of payment và your order is still under “Pending” status(if your order is under “Queued for Shipment” status, please liên hệ our customer service center) OR- the order is delayed for more than 10 days since payment và you have not received any notification regarding the delay OR- the ordered item is out of stock.
We accept return(s) if :- you receive a sản phẩm different from your order OR- you receive a defective product.
< Return Instructions >① Post a return request on our Return forums within three days of receipt. You are required to attach the photos of the received product(s) and include the thành tựu code, the order number, và the reason for the return.② A customer service representative will be in tương tác to assist you by email or phone.③ Items returned must be in their original condition, which includes tags và any packaging. Also, you need to lớn include a chú ý of your order number, name, & user ID.Please be advised that returns are accepted ONLY IF you followed the instructions above và your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging & unworn.Please include all contents of the original package and không lấy phí gifts (if applicable) in your return packaging.Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the vật phẩm to return or post an image of it on the forum. The shipping fee will be refunded once the returned nhà cửa has arrived.
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We vày not accept return(s) if :- you are returning the items just because you changed your mind (on size, color, etc.)- you are returning shoes, bags, or any other accessories- the products are damaged due khổng lồ your mishandling- your return request is not approved by our staff
The following items are not considered defective :* Items that are originally manufactured without tags or labels* Items with creases that may have been made while shipping* Items with unsatisfactory/incomplete finish due lớn mass production
If there is a missing thành tựu from your order :- contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. - Please chú ý that we may not be able to lớn process the refund for your missing tòa tháp if you lose or damage any packaging material.
CS CENTER +82 31-946-8210
MON-FRI 09:30 - 18:00 KST LUNCH 11:30 - 13:00 Sat, Sun / Public holidays are day off